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Technical Support Representative(年薪:15-20万)
Hewlett-Packard 北京
本科以上 汉语,英语 26 岁-38 岁 3 年工作经验 性别没有要求
职位编号:244
所属部门:
汇报对象:
所属行业:通信(设备/运营/增值服务)
发布日期:2011年10月18日
职位描述
"Position Summary; Provide technical advice on product applications and processes to Distributors. Service & Repair of faulty Plasma Cutting Systems & Welding Equipment as required. Conduct fault diagnosis & repair at the Service Center & also at the customers premises. Assist with installation of Automated Plasma Systems, Robotic Synergic Pulse & Plasma Welding Systems at customers’ premises. Responsibilities: ? Provide service & repairs to Automated Plasma Cutting & Pulse Welding Equip. ? Provide Process & Service Training to customers. ? Respond to demands from customers with regard to faulty or incorrectly installed equipment. ? Communicate with customers in a polite & professional manner. ? Work with the China Sales & Technical Team in the per suit of Customer Satisfaction. ? Hold professional service relationships with Distributors, OEM’s & End-user customers. ? Operate with attention to detail when fault finding & repairing equipment. Qualifications: ? Electrical Engineer. ? Thorough understanding of the plasma process. ? Preferred experience with inverter based welding or cutting equipment. ? Good communication skills & attitude towards solving customer issues on site. ? Can work well under pressure in difficult situations. ? A basic level of proficiency with all Microsoft applications. ? Attention to detail & good problem solving skills. "
企业介绍
Company is the world's largest technology company. It currently ranks #10 on Fortune 500 (US) and # 26 on Global 500 (worldwide). HP has 310,000+ employees and generates $114.5B in annual revenue (FY09). It also has a history of innovation. HP maintains a central research facility (HP Labs) and spends billions of dollars each year on research and development. HP has 34,000+ worldwide patents, the 6th largest patent portfolio in the world. In addition to its size, HP's portfolio is regarded for its quality - recognized as the 3rd strongest IP patent portfolio by the Patent Board (2008) and the 4th most valuable patent portfolio worldwide by Ocean Tomo (2010).
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